Complaints from Frisco ISD employees, students, parents, and the public, by formally adopted policy, should be registered and addressed in the following manner:

Procedures for Receiving and Resolving Campus Discipline Appeals

(forms are available at the campus)

Informal Level
In most circumstances, employees, students, parents, and the public are expected to discuss their complaint at the lowest possible administrative level, either with the appropriate supervisor for employee concerns, the appropriate teacher for student issues, or the applicable administrator for public complaints.

Campus Team Level One
The complainant requests a conference with the Campus Team within fifteen days of the time that they knew, or should have known, of the event causing the complaint. The Campus Team shall hold a conference within ten days of the request. The Campus Team shall have ten days following the conference within which to investigate, if necessary, and to provide the complainant with a written response.

Campus Administration Level Two
If the meeting with the Campus Team does not yield a satisfactory outcome, the complainant may request, within ten days, a conference with a campus administrator. The request must be filed in writing after receipt of a response or, if no response was received, within ten days of the response deadline. At the conference, the complainant will submit a written document that includes a statement of the complaint, any evidence in its support, the solution sought, complainant’s signature, and the date of the Campus Team conference. The campus administrator shall have ten days following the conference within which to investigate, if necessary, and to provide the complainant with a written response.

Campus Principal Level Three
If the campus administration outcome is not satisfactory, the complainant may submit to the principals a written request for a conference. The request must be filed in writing within ten days after receipt of campus administration level response. The principal shall hear the complaint and take whatever action he/she deems appropriate. The principal shall respond within ten days of hearing the level three complaint. All principal decisions are final and can not be appealed beyond the campus level.

Expulsion Appeals
All expulsion appeals will be handled in accordance with policy FNG (Local).

Extracurricular Discipline Appeals/Complaints
Complaints concerning student activities are handled in accordance with complaint resolution
procedures and the discipline management program. See principal’s office for timeline and process.

Employee Complaints

Complaints concerning employees will be handled in accordance with policy and should be submitted to the Human Resources Department.

Other Complaints
The process for all other complaints can be accessed by visiting policy FNG (local).

Forms for student/parent complaints not related to campus discipline can be found here.

Questions regarding complaints can be directed to the office of Administrative Services at 469-633-6032.

In summary, complaints should be resolved at the lowest administrative level. Complainants attempting to circumvent levels should be advised of the acceptable complaint procedure by the administrator or central office members who inappropriately receive the complaint.

Note: "Days" shall mean District business days. In calculating timelines under this policy, the day a document is filed is "day zero," and all deadlines shall be determined by counting the following day as "day one."