Special Needs Transportation
Special Transportation originates at the campus level.
Once the campus determines you qualify for Special Transportation, a Special Needs Transportation request is submitted online by the campus staff.
Our department receives the request.
We send an email with the parent help sheet and request you to contact us at 469.633.6140 in order to verify all pertinent information. This is required before your child can start riding the bus.
After verification, we place your child on a route.
Once routed, we call you with a start date and the bus information.
Initial placements and subsequent changes can take up to 72 hours to complete.
All transportation changes must be sent to your child’s Campus. The staff will coordinate any changes to your child’s Special Needs Transportation directly with us.
Each student can only have one pick up location and one drop off location.
If your child will be absent, it is imperative that you call Dispatch and cancel the bus. Their number is 469.633.6155.
To cancel permanently please contact your child’s teacher and they will email us the changes.
Helpful phone numbers:
Campus Staff Links: